Products

Do you have a guarantee or warranty for all products?

We guarantee the quality of our products. All of our products are brand new and in good condition. We will check the products carefully and make sure that all accessories are included before shipment. All of our products are covered by an After-Sales WARRANTY, for return and repair / replacement. You can click here to see more information about Refund / Replacement / Repair.

Can your electronic products be used in my country?

Different countries have different standards. Please read the product description carefully before you place order. If you need help, please feel free to contact us service@topons.com

Ordering

Is it safe to shop at Topons.com?

 Yes, it is .At Topons.com, we guarantee your privacy and on-line shopping safety. We have a strong IT expertise to build and maintain the website and ensure that your payment information is processed confidentially, securely, and accurately. We promise that we will never share, rent, or sell your personal and private information to the third parties. And any personal information collected by us is only used for properly process and delivering your order. If you have any questions, please feel free to contact us, our customer representatives would be happy to help you.

Do I get order/payment/tracking information?

Our order system sends the order/payment /tracking emails automatically to the email address you used to sign up at our website when you place your order.

How long does it take to process my order?

We begin processing your order immediately after we receive your payment. Shipping time is subject to the shipping method and destination. It usually takes 3 to 25 days to arrive at your door.

How can I get an even better price? Do you wholesale?

Frequently we will put some items on sale. We also do wholesale and drop shipping. To wholesale/bulk order, we will provide you VIP customer service and offer you some discounts. Please email directly to service@topons.com

How much tax do I need to pay?

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, it might still possible to find that you have to pay taxes when goods you’ve ordered from us arrive in your country.

Anyway, the rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. We’re afraid you need to find out the tax/duties policy before you order. If you have to pay import taxes and/or additional duties or sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by giving instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

Payment

What types of payment does Topons accept?

We accept Visa Card and Western Union. Please click here for more details.

Shipping

How can I calculate the shipping cost?

We are now offering free shipping via Air Mail/ Registered Air Mail/EMS for all our products. For the product which is More than $20, we provide free shipping via Registered Air Mail or EMS. For the product which is less than $20, you can pay $2 for upgrading to Registered Air Mail service. We also provide other shipping method such as DHL; please click here for more details.

Can you ship to my country?

Yes, we can ship the goods to worldwide. Our carriers have established direct postal service relations with 145 countries and regions all over the world. If there is any doubt as to whether your country is included, please e-mail us to service@topons.com

When will my package arrive?

After received your payment, we usually needs 1-3 working days to prepare the products. Time of transit varies depending on shipping methods, shipping addresses and so on. Customs clearance can increase the delivery time if your package is held up by customs officials. For more details please click here

Refund & Return Policy

What is the return/refund policy?

We guarantee the quality of our products. All of our products are covered by an After-Sales WARRANTY, for return and repair / replacement. Before returning items to us, please read our return policy carefully. If you have any other question, please e-mail us to service@topons.com